Award-winning levels of service and support, provided online, over the phone and in person.
Our aim is to make every single interaction you have with our platform as easy as possible - which is why we invest as much in our people as we do in platform development.
Money Marketing Awards
Provider of the Year 2023 (2022, 2021)
Money Marketing Awards
Best Retirement Provider 2022 (2021)
Best Companies
100 Best Large Companies to Work For 2021
Professional Adviser Awards
Best Full SIPP Provider 2022 (2021)
Money Marketing Awards
Best Platform 2022 (2021)
UK Platform Awards
Leading Retirement Proposition 2021
Women in Financial Advice Awards
Woman of the Year 2022 (2021), Alison Mollard
Professional Adviser Awards
Best Platform for Advisers (AUA over £25bn) 2021
UK Platform Awards
Platform of the Year 2020
97% of calls answered within six rings
96% of emails answered within 24 hours
96% of money in credited within a day
*August 2023
Guiding principles
Everyone who works at AJ Bell follows a set of guiding principles that define the company. These principles inform everything we do, and help to ensure we never stray from our objectives of thinking like our customers, making investing easier and leading our markets.
We make investing easy and accessible
What this says about us...
We are down-to-earth, speak plain English and simplify the complex.
How this helps our customers...
Our customers understand that we are practical people, offering an effective and highly functional service, with no unnecessary complications or additions. We try to avoid jargon and we keep it simple.
We know our stuff
What this says about us…
We are experienced, knowledgeable and aware.
How this helps our customers...
Our customers can be confident that the products and services we offer are among the best available and that we can answer their questions accurately and with authority.
We are human. Not robots
What this says about us...
We treat our customers as people and put them at the heart of our business. We talk, listen and take notice, respect other people and each other.
How this helps our customers...
Our customers appreciate that we respect and understand them as individual human beings, that we are pleased to talk to them, listen to what they have to say and respond to them quickly and efficiently.
We do the right thing
What this says about us...
We don’t sell, we help. We are open and honest. We care about and speak up for our customers.
How this helps our customers...
Our customers know that they can rely on us to help them and keep them informed, without constantly selling to them. They know, too, that we will always behave ethically and be vocal in defending their interests.
We give customers what they need. Not what they don’t
What this says about us...
We are specialists and good at what we do. We offer excellent service and value. We pay attention to detail and aim to get things right, first time.
How this helps our customers...
Our customers recognise that we give them the tools they need, that the level of service we offer is tough to beat and that we are very competitive on price. We offer exceptional expertise together with outstanding value.
We never stand still
What this says about us...
We have a can-do attitude. We turn ideas into reality. We are restless, enthusiastic and always looking for ways of doing things better.
How this helps our customers...
Our customers realise that we are successful and ambitious. We aim to create a brighter future for our business by providing the products and services that will help them invest in a brighter future for themselves.