Accessing your account
You can easily and securely log in to your accounts 24/7 from your PC or laptop. You can now also use our app for Apple (iOS) or Android mobile and tablet devices.
Once logged in you will be able to:
- check the current value of your portfolio(s)
- access information on the underlying investments on the Funds & Shares Service
- view your cash statement and transaction history
- read your secure messages
It only takes a few minutes to download our apps, and if you are an existing customer you can use your existing login details.
Keeping your personal information safe
It is essential that your information is kept secure at all times. That’s why our apps use exactly the same high level of security as our dealing site, with all information sent and received securely with 256-bit SSL encryption.
We won’t gather or use information from your mobile device, or pass it to third parties, without your prior consent.
When you log in, your username and password aren’t stored on your mobile device – unless you choose ‘Remember my username’. If you do this, we will create a ‘key’ that contains your username. This key is then encrypted and stored on your mobile device.
The functionality to decrypt the key is stored by us (not on your mobile device), so that when you log in we can verify the key and allow you to log in securely. This means that if you lose your mobile device, nobody can access your login details from it.
For added security, the app will time out after 15 minutes of inactivity and you will need to log in again.
Frequently asked questions
How much do the apps cost?
Our apps are free to download.
Can I use the apps outside the UK?
Yes you can, but you must have downloaded the app first, as this can only be done within the UK.
How secure are your mobile dealing apps?
Our apps use the same high level of security as our dealing site, with all information sent and received securely using 256-bit SSL encryption. The apps will also time out after 15 minutes of inactivity.
When you log in you will be asked if you want the apps to remember your username. If you accept this offer a ‘key’ is created that represents your device and is stored on that mobile device in an encrypted form. We have the functionality to decrypt this key to allow you to log in again securely, so even if your device is lost there is no way that the information can be accessed from it.
If you have any concerns or you think that the security of your AJ Bell Investcentre account has been compromised in any way, please contact us. It is a good idea to read our pension fraud page for tips on how to keep your pension safe.
I am an existing AJ Bell Investcentre customer; do I need new login details to use the apps?
No, you can simply use your existing username and password.
What are the terms and conditions of the apps?
When you use the apps you are bound by our IOS or Android terms and conditions.